Below you may find some commonly-asked questions related to The Ferries
It depends on the ferry operator’s policy and the type of ticket you have bought. Your request needs to
be sent to us via email and must include your initial reservation number and the changes that you wish
to be made. We will check with the ferry operator for the feasibility of satisfying your request and
eventual penalties/extra costs.
We do not charge any fees for the handling of your request, as this is a service provided to you for
free!
It depends on the ferry operator’s policy and the type of ticket you have bought. Your request needs to
be sent to us via email and must include your initial reservation number. We will verify the
cancellation policy that the ferry operator applies in your case. The ferry operator may charge
penalties and cancellation fees.
We do not charge any fees for the handling of your request, as this is a service provided to you for
free!
You may refer to the email we have sent you with your tracking code and the website where you can
monitor the progress of the delivery.
You may check your junk mailbox. If you still don’t see it, you can send us an email message, stating
your reservation code or mobile phone and names on the reservation so that we can verify for you.
You will find this information in the relevant section of our website. Regarding the opening hours, you
would rather contact the port offices directly, so as to verify what applies on the day of your
interest.
Please send us your VAT invoice request by email and we will get back to you!
Most ferry operators allow animals on board and on certain sailings you may find pet-friendly cabins. If
you’re not sure, please contact us.
Please, contact us and let us know of your question.
